The store manager Shamika Haynes is awesome. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. What do we find? and it was a wrong size, of course. Without her I do not think I could have ever had done it. A 10% restocking fee will be applied. All quality and service has been phenomenal. Customer service's response was that since they are natural wood, it is expected they will have natural variations. Not to mention terrible quality. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Never recommend to anyone. Claim your profile to access Trustpilots free business tools and connect with customers. I, too, have shopped there and was completely ignored by their staff. The sectional with chaise was made to order. We expect to keep finding more of what we love at Arhaus. Full-Time. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! It was a custom piece so it took quite some time to come in (which was expected). From looking at other recent reviews on various forums I'm not alone. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. Furnished almost our entire house and the quality of the furniture is amazing. They just ignore the questions. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. Everyone there is incredibly helpful and great to work with too. The last popular pick for Arhaus shoppers is their collection of lighting pieces. They are liars, don't live up to their commitments, and are rude. I called to check on the order since we are entering the second week of April. She took a look at the rest of the house, consequently I bought more furniture! No return emails. Start with a fabric or finish swatch to ensure the perfect choice. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. Will I receive all of the items on my order at the same time? Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language The 2nd one got had a chip on the top and an off color board. Clearance Items (marked Last Chance! We will work with you to resolve the issue to your satisfaction. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! Cannot be returned. He assured me that the chair he was recommending would work out. She took us to the second floor and when I got off the elevator I saw it immediately. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. Q Where is Arhaus located? Own projects from concepting to delivery of final product. I apparently ordered a custom outdoor furniture set. Will my merchandise be assembled at the time of delivery? Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Walking around aimlessly Tricia came to the rescue. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. How am I supposed to do that myself? Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. We also ensure all reviews are published without moderation. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Reminds me of Best Buy. We love Arhaus UTC. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. I'm thrilled Arhaus has come to San Diego!! The furniture is beautiful, current and they have unique things . Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. I spend about $5k to purchase the patio furniture last December. Read trusted and proven furniture store reviews from thousands of real customers. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. It is now almost September of 2022. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. We are talking about approx 1k on an order of over 20k. You have successfully subscribed to our list. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. How do I calculate the delivery fee to my area? We use intelligent software that helps us maintain the . I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. We purchased this table a year. More info. On the day of the delivery Tricia was there!! And, the little details are a big reminder that a real person created something special just for you. Laurie. They were delivered yesterday, and three out of the six had scratch marks on the legs. He was very professional and patient during our decision making process. She kept in contact to see how we liked our products. Daniel approach us and I shared my concerns. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. I never heard back from her. I asked for my money back. For as costly as the furniture the customer service is really bad. We spent close to $75k at this store and purchased their warranty on the furniture. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. Should you notice an inconsistency, please contact Arhaus. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. I mailed both boxes back to Ahaus the same day. Can I return an item to a store location? It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Minimum purchase of $399 for six-month financing; minimum monthly payments are required. I'm giving this 3 stars because I had both good and bad experiences in this store. Sign up for promotions, decorating tips and more from our team. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). Our sales associate Massi was extremely helpful and patient with me while I made my decisions. Arhaus is a handcrafted furniture brand that was founded in 1986. Go in and take a look, you'll be surprised at the quality, variety and the prices! | Read 21-40 Reviews out of 40 The shipping label would only cover the weight of one of the boxes. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? Half showed up within a week. I have no issues with the quality of the furniture. Sat, Mar 23, 2013 : 4:55 a.m. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. I'm being passed from employee to employee who have no idea what's going on. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. A new customer service representative created another email to send to UPS. Kudos to Tracy the designer who helped us. The pros: Artistically designed and elegant selection of distinctive lighting pieces. Again, special thank you to Tracy, and thanks to the rest of the staff there. Apply today at CareerBuilder! And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. They did not put aside my chairs and I was told too bad because they no longer have them. The cons: Some shoppers mentioned issues with shipping. All appeared sturdy and well constructed compared to other places I had visited. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! It's simply frustrating dealing with people that work at arhaus. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. If you placed your order in a store, contact your Design Consultant. It goes against our guidelines to offer incentives for reviews. Great furniture and sales people. I love my beautiful, charming, cottagy apartment thanks to Arhaus. | Read 21-38 Reviews out of 38 11 reviews of Arhaus "LOVE THIS STORE. Are the prices the same in stores and online? The couch bent in the middle and was closer to the floor than the ends. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. They have moved my delivery date multiple times and can not commit to anything. Some links on Slumber Search are referral links. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. nancy. The covers are easy to use and help me make this furniture last forever. 14 days: Many of our pieces are hand-crafted from natural materials. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. Poor customer service. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. With a keen eye for details, love for . The pros: Beautiful and interesting selection of coffee tables.
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