If youd prefer to speak to a member of the team on, please call us on: We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at [email protected]. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. All rights reserved. I got an online quote and with no warning it increased in 1 minute by about 40. But I am still waiting for the activation email. - Monday - Friday: 8.30am - 8pm Filter. font-family: "Montserrat" !important; Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. Just raise a case and leave feedback after. Full-time, Part-time . good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. Warm regards,Emma, Very pleasant and helpful staff. Warm regards,Siobhan. Consumer guides, newsletters, surveys and more! a:active{ https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. #wsite-title {font-size:36px !important;} Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. Please check with your phone provider if you are unsure about how much a call will cost. Last updated: 16 November 2020 Grandchildren did not have to suffer for me. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. Very friendly, knowledgeable and . com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. #wsite-content h2.wsite-product-title {} Have a fantastic holiday. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm .wsite-product .wsite-product-price a {} } Despicable service from dishonourable people. Therefore i lost out on the deal. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} - Calling from outside the UK: 0044 1604 210 845 Have a fantastic holiday. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. My mum had a fall abroad and broke her neck. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Av. Wednesday 28 December: 8:30am 8pm Staysure is a trading name of TICORP Limited. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. })(); The process took 1 week. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Staysure is a good place to work, the training is good. Please can you email [email protected] with your contact details in order for us to investigate your complaint further. - Calling from within the UK: 0333 014 4512 We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Sometimes the Customers are not vey nice. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Then like us on Facebook and follow us on Twitter. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Will look around for my next policy. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. _W.storeEuPrivacyPolicyUrl = ""; If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Thank you for your positive comments regarding our training team. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. But your website/automation are pretty poor, so only 3 stars. Quick and efficient service, very knowledgeable of medical conditions.Thank you. Was this review helpful? Have a fantastic holiday. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Have you been complained about? _W.isCheckoutReskin = false; . The support which is only a call away is fantastic. The calls are non stop , its very busy and mentally exhausting . "560799075470977588", You will receive a written acknowledgement within 5 days of raising your complaint. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. 11 Staysure reviews. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. ERGO Seguros de Viaje My bugbear with insurance companies is the usual interminable wait for queries to be answered. They are passionate about supporting new people into the business and we receive great feedback. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. Simple! This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. document.dispatchEvent(initEvt); Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. You may change your settings at any time or accept the default settings. I always use Staysure for holiday insurance. Have a fantastic holiday. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Free interview details posted anonymously by Staysure interview candidates. initEvt.initEvent('customerAccountsModelsInitialized', true, false); TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. .blog-header h2 a {} We are investigating your comments and will contact you shortly. These can take up to 7 working days to get to you. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. I will only use them in the future. Dear David Clark,Thank you for your 5 star review. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. If you have not received them in the next few hours, please can you send a message to [email protected] or give us a call on +34952010024 and we will be happy to help. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. a:visited, Companies can ask for reviews via automatic invitations. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. Then there was pressure to involve fiends to purchase Staysure insurance. They were rude, there was no consideration, no bereavement line. This place has lost all hope. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. We class a complaint as any expression of dissatisfaction whether written or verbal.. Will definitely be dealing with Staysure in the future for my holiday cover. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. var ASSETS_BASE = '//cdn2.editmysite.com/'; } (But perhaps that was because I wanted to spend money!). Team leader will tell you they will call customer back 3 working days later. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} So you can be confident that youve got the right cover, thats tailored just for you. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. a, They have made a bad situations 10 times worse. your insurance policy. A free inside look at company reviews and salaries posted anonymously by employees. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. - Sunday: 10am - 4pm. Kind regards Ross Customer Service Manager. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Finally I started a new booking and was successful in receiving a quotation which I accepted. document.documentElement.initCustomerAccountsModels++ We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"