You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . Day 5 of #NCSW2022 is Customer Service Recognition Day! (Usernames and Passwords are Case-Sensitive). We may not get better overnight but we promise well keep using your feedback to get better. All content is posted anonymously by employees working at Stonewater. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. Others should be encouraged to follow their lead. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Congratulations to them both.. https://lnkd.in/eskQbV8D We think we could be the perfect match for you too but which way will you swipe? You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Questions were not too difficult and it felt very relaxed. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Right to Buy for housing association tenants ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m The Customer Complaint Panel who are they and what do they do? Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. The findings from these events will be published in the next few months watch this space! 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death Feedback. Day 5 of #NCSW2022 is Customer Service Recognition Day! The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. %%EOF They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. (727) 582-3100. www.pcclb.com. We'll assume you're ok with this, but you can opt-out if you wish. hlRmk0+}K`,j"c[IvNsztiDc@h We manage around 32,500 homes in England for over 70,000 customers . Not to mention all the roles that make a business function, in HR, Finance and IT. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. %PDF-1.5 % stonewater customer promise. How ready are you? minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . Customer Service Advisor We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. stonewater customer promise. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Online/Remote - Candidates ideally in. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. Watch this space. Whether they need emotional, physical or financial support or advice it's always free. If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. The CCP will then meet and make their recommendations within 5 days of their meeting. You must do this within 15 working days of our response. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . Development Manager hbbd```b``5 L@E) $3H@i #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. Scheme Co-ordinator Isgho Votre ducation notre priorit . A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. I want to celebrate all the great work our teams do. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Stonewater has announced the promotions of two customer experience directors to its management team. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Transparency . Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. I look forward to sharing another update for the final three months of this financial year sometime in April. If you are a tenant and have not yet registered, You can register for MyHome, and MyRewards at myhome.stonewater.org. cscl star vessel flag autism and narcissism differences. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. We aim to respond to all email queries within two working days. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. please contact your property management office. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. If you are a registered user, please log in. . -Maya Angelou If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh [email protected] (i If you are reporting an emergency, please do not utilize this means of communication. When expanded it provides a list of search options that will switch the search inputs to match the current selection. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention 590 0 obj <> endobj stonewater customer promise. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. stonewater customer promise . Excellent customer support. Phone us: 01202 319 119. Customer APP ID: stonewater. Home Realizacje i porady Bez kategorii stonewater customer promise. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. David Lockerman, Customer Experience Director. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. Stonewater is a leading social housing provider. Customer Service Rep, Remote Customer Service. Overall, 67% of employees would recommend working at Stonewater to a friend. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. z[|WC{]f. If it matters to our customers it matters to us." Stonewater Financial Integrity. Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. . This latest performance shows some areas where were hitting our targets and others where were not there yet. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Job specializations: Customer Service/HelpDesk. This is based on anonymous employee reviews submitted on Glassdoor. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. endstream endobj startxref We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us [email protected]. Twitter - @StonewaterUk. One of the ways we do this is with our customer commitments. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. Stonewater did an excellent job of communicating before, during and after our recent roofing job. If it matters to our customers it matters to us." California Insurance License #0G51436. As we break into a new decade, what exactly are the big issues in social housing today? . Put simply, if you want to make a positive difference, working in housing is for you! They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. stonewater customer promise. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Listed on 2023-03-03. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. by chloe calories quinoa taco salad. Learn more in our Cookie Policy. Retrofit is a key solution to some of the energy bill challenges were facing today. This is the Stonewater company profile. stonewater customer promise. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. ^Alex. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. For all general enquries, including queries about your agreement, paying your rent etc. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. ;R?q:40? Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. If you would like to send us feedback please visit 09/27/2022. Isgho Votre ducation notre priorit . #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof This form will not work unless you enable cookies. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. I am delighted that you are interested in joining Stonewater at this exciting time in our development. They handled all the details with the insurance company. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Our customer commitments are the service standards weve set with you. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. Your name * Your email address * Confirm email * The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better.
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