PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! Copyright 2006-2023 OzBargain ABN: 26 144 073 772. Can I pick up my tickets instead of having them shipped? As you could not provide the tickets for your sale 9799872, we have had to cancel this. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). I understand that there might be a reasonable transaction cost associated with cancelling a done sale and I am not trying to avoid it. I'm from singapore and my number is +65 [protected]. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. This does not prevent us from varying these terms without reference to them. To be a member of this Site, You must agree to accept the terms in this Agreement. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. I haven't received an email confirming my order. I have contacted Customer Support as your website states 100% guaranteed tickets! We do not charge any fees for relisting tickets that you have originally purchased from us. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Address: viagogo, Rue de Lyon 109, 1203 Genve, Switzerland. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. 1.3 viagogo Guarantee. The tickets were listed and sold for $267 in total. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. We do not control the information provided by other users which is made available through the Site. 3.3 Laws and Regulations. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 2.6 Making an Offer. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. The Sellers and the Buyers are hereafter jointly referred to as the Members. Copyright (c) 2006-2023, viagogo AG. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. 2.10 Collecting Payment. We take no responsibility for such issues. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. You warrant that you are over 18 years old and have the legal capacity to make the transaction. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 6.11 Permitted use. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; 4.3 Sellers Shall Not Include Promotional Material with Tickets. Subscribe. 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated Be the first to hear about special offers. 1.3 viagogo Guarantee. 0. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. My event is cancelled or postponed - What do I do? In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Thank you for using viagogo! Note that Your payment may be withheld if you violate this clause. . Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Such notice shall be deemed given one business day after the email is sent. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Ticket listings are a representation of actual seat location. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. After reading a lot of negative reviews, I had second thoughts. viagogo charge for cancelling sale. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. I would definitely question it but I think you don't have much of a leg to stand on. I'm aware that these tickets are in high demand, and this will be their last concert in the UK, so I managed to scrap together enough cash for a band I've been waiting my entire life to see. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. What is the viagogo complaint handling process? 2.14 Ticket Information. In its FAQ for Can I cancel my sale? Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. We endeavour to rearrange delivery with the customer or arrange a collection point. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. viagogo charge for cancelling sale. so my next question is how are they going to know if the buyer successfully gains entry. If you are not the intended recipient, please delete the message, attachments, and notify the sender. Viagogo has advised customers who cannot attend a rescheduled event to. 7.1 Ownership of Intellectual Property. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 6.2 Waiver of Consequential Damages; Liability Limit. 2.1 Requirements. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 6.11 Permitted use. 7.5 Miscellaneous. To be a member of this Site, You must agree to accept the terms in this Agreement. 3.4 Indemnity. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. 2.8 Notification. Shouldn't someone be keeping track of sales and preventing things like this from happening? It was too late by the time we received your email to book things in. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. 2.11 Ticket Fulfillment. We often link to other websites, but we can't be responsible for their content. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Including any such items constitutes a material breach of these terms and conditions. Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. Please wait for me to edit this post before posting please false representation/ unethical behaviour. During this time, the Site will be temporarily unavailable. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. The ticket was sold as 150 capacity, We may also first deduct any amount you owe us from any amount we owe you. We use you're site often and I am very disappointed with the lie you sold. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 2.16 Claims under the viagogo Guarantee. To post a ticket for sale on viagogo You must first register with the Site. please see in bul point the notes I have made which should evidence the disappointing communication For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. Share your photos and videos with others to prove the truth of your words. Tickets came for 25/6/17. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Look forward to your response . Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. the price it is sold for on the primary market). It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 6.9 Change or Suspension of Site. All tickets were being sold for 80 with a 30 fee on top of each. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. I demand my money back as they never made the concert due to it being outside on the heat. When listing seated tickets, all tickets in the same listing must be consecutive seats. David Birdsall. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. What was the unforeseen circumstance? Email [protected]@gmail.com Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. 6.8 All Sales are Final. We will not allow You to buy or sell tickets before You have registered with Us. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. Should I actually pay for this? No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. And their reply was investigations will be done. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. We take no responsibility for such issues. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Is this your company? 6.7 Third Party Information. I confirmed the sale and wanted to ship the tickets over. We will also add VAT on our fees as applicable. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money.
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