When I got to the venue my tickets were no longer accessible. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. I went to Barclays Center for the Chris Brown Party Tour yesterday. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. Needless to say, I initiated a dispute over StubHub's transaction. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). NEVER AGAIN will I use STUBHUB. I WILL NEVER USE THIS SERVICE AGAIN. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. Just notified by email of event cancellation for Atlanta United vs Orlando. GIVE ME MY MONEY. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. This was an unauthorized, unreasonable charge. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. what should I do? We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. I purchased a Citi field parking pass for Mets opening day. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. This cookie is set by GDPR Cookie Consent plugin. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". This is the most crooked company I've ever dealt with. At the same time, buyers expect immediate refunds. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. We wasted our night , took off of work and lost our ticket money. Now you gave them no time to sell again. These people are entitled to their money back.". ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. My girlfriend's 30th bday gift is being ripped off! These cookies ensure basic functionalities and security features of the website, anonymously. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. These returns could mean so much to so many people, myself included, as to a difference as food or rent. Fans outside of North America are defaulted to a refund. Decide on a ticket price and how you will be repaid. To Stubhub.com and surprisingly they were already on sale. The FanProtect Guarantee is StubHub return policy. What does "100% guaranteed" mean these days? Thank you StubHub. This is the worst service I have ever are ticketes but are tickets were NO good. Is there any way to find out if its still being processed at all? StubHub Return Policy [Quick Information]. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. On or about May 3, 2021, Defendant announced that it would provide Eligible I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. We are changing the way you register and sign-in to the StubHub Community. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. You aren't supposed to dispute charges because you changed your mind. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. Never again will I use StubHub! As your event is postponed you are in limbo. We will process the refund to your original payment method within 5 days. Or choose from the following popular destinations. FRACK! It is not specified anywhere in the mobile site and hidden in the desktop version! Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. Combined with viagogo, we now span 90+ countries around the world. The cookie is used to store the user consent for the cookies in the category "Other. From that StubHub wallet page you can request a refund instead of keeping the credit. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. I am traveling today from Mexico to Madridfor what? to see the game on TV? i have attached the information from the venue. It started giving credit instead: a voucher worth 120% the ticket price. She said to late sorry. UPS delivered my tickets, but now I can't find them. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. I will never use stub hub again. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. View Vivid Seats Refund Policy. Second package was never able to contact anyone to reroute as address was incorrect. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. anyone have any advise on how to deal with this? Very disappointed. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. You will enter your community username and new password and done! United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. "We were only allowed 120 percent credit toward future concerts, not refunds. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I too spent money on cancelled events. We appreciate your patience. Your email address will not be published. Is Beyonces Tour Another Dynamic Ticket Price Mess? My tickets were 100% real. The tickets are wrong ones worth $148 each!! This website uses cookies to improve your experience while you navigate through the website. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Received only one of two tickets in one package. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. They bought tickets with promise of money back if the event does not occur. It does not store any personal data. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Receive a full refund of your purchase 2. A lot of tickets sold on stubhub are individual people. The festival would issue them a new wristband and cancel the "lost" one. i am not interested in a credit that expires so therefore am requesting my full refund. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. Current Ticket Policies: Subject to Change*. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . if you have any questions please feel free to contact me. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. When you mess up, that's your problem not stubhubs and not the original sellers. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. the issue is on her radar and anyone affected should file a complaint with her office. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. >> YOU CANT CHANGE THE RULES MIDSTREAM. I listed tickets on Stub Hub for a Broadway show. Been on the phone for hours wasted my whole day. I hope we can get refunded. StubHub is a global marketplace and our policies vary by region, in line with local guidance. OK, I think this show has been rescheduled to September 7, 2022. Re: Refund in Progress. Who should shoulder those cancellation costs? When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. if you have any questions please feel free to contact me. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. At NO stage did they advertise this game as a TBA or TBC date and time. Use of this website signifies your agreement to our. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. I am quite dissappointed. StubHub will offer refunds for canceled events but not postponed events. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. i have attached the information from the venue. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Subscribe for full access to The Hollywood Reporter. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Cops said to all the r maiming people that we would get our refunds back!
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