Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Join the 270 people who've already contributed. We also ensure all reviews are published without moderation. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. We use an external company to collect, manage and process direct debit payments. I have been trying to contact them for a refund for months and have been completely ignored. I am still waiting for a refund and the information about the instructors.. I choose at this time to cancel our memberships and truGym continued to take money from my account. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Our gyms come with either a sauna or steam room (some have both!) He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. And the price is ok.Over all not impressed with the gym at all. It said I should hear back within 48 hours. Your experience matters. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. It goes against our guidelines to offer incentives for reviews. AVOID LIKE THE PLAGUE. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. They definitely make it difficult to contact them through their website. | Read 41-60 Reviews out of 258 Top gym with great facilities and friendly staff that are always willing to provide support and advice. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! Bring back Les Mills Body Combat please! I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Good luck getting them to answer the phone. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Joined for a month at the Keighley branch in August 2013. 0 star! Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Find out how we combat fake reviews. How many stars would you give TruGym? Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Join now and save 30 (no joining fee offer). The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The floor is never cleaned properly and the water dispenser has mild on it. Good day, I have just renewed my contract after 15 months. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Would definitely give more stars if I could! There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. beyond me , they have sullied their name. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. This review is on the company and not the local gym. Be friendly. My branch shut down down and I never received a membership refund. All rights reserved. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. trugym customer service. How many stars would you give TruGym? Every message I had left was not responded to directly by the manager. Maybe they could squeeze in another floor mat area near the gym balls. Good luck TruGym you are going to need it! However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Join the 263 people who've already contributed. With an attitude like this it will surely be closing down soon. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. They are young, inexperienced and basically don't want to be there. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Its hard to believe this is actually a trading company (for now!). I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Even a reminder email could have helped, Never join this gym, Its not good. And parking right outside that's free!! The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. Find out how we combat fake reviews. It would also be good to have some hit classes in the morning at 6. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Absolutely shocking customer service. Awful!!! The machines, if broken are repaired quickly. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Here are 8 tips for writing great reviews. No contract options, student memberships, corporate offers, or pay for the year up front. Join the 271 people who've already contributed. Dont join the gym. HiPlease accept our sincere apologies for the negative experience you've had with truGym. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Here are 8 tips for writing great reviews. The Stockton site seems to be run on a shoestring. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! This was a friendly gym in Boston Lincolnshire. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. We use dedicated people and clever technology to safeguard our platform. I signed up back in August, waiting absolutely ages for it to open. The management are useless and very unfriendly. Fuming to be honest. We use dedicated people and clever technology to safeguard our platform. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. I would not recommend this gym to anyone. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. kept it quiet from staff aswell ! Here are 8 tips for writing great reviews. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). TWO WEEKS go by and nothing. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. It's a public swimming baths not a gym. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. I asked for complaints procedure for head office and that was also denied. Join the 270 people who've already contributed. This company doesnt care about its members, its purely about money for these people. If you like swimming, prepare to be hugely disappointed! Suggested companies are based on peoples browsing tendencies. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. I got nothing. I DO NOT RECOMMEND. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! it's never the same amount and do not expect any sort of customer service! I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Your experience matters. I used to be with DW you in Huddersfield then true gym took it over. No matter how many times I try to contact them I never get a response. Anyone can write a Trustpilot review. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. without helping me with the issue in any way at all. Joke of a place. Required fields are marked *. As far as I'm aware non of the members have received refunds on their memberships either. | Read 81-100 Reviews out of 267 I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Staff members were a mix bag. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. The staff are more interested in their weekend plans than theirmembers. Anyone can write a Trustpilot review. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. How many stars would you give TruGym? Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. No on-duty lifeguard (is this actually legal!!!). I find I spend more time on looking for the weights I need and connectors rather than actually training! Very clean and covid compliant. Thanks. They definitely must have known about the closure. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Verification can help ensure real people write reviews about real companies. We also ensure all reviews are published without moderation. Pool full of screaming kids. False advertising! i havent seen the gym manager, i dont know even if she exists, just heard there is one. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. The changing rooms are always clean and the same for the showers! Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Join the 268 people who've already contributed. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Highly recommended. It goes against our guidelines to offer incentives for reviews. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. It does seem that there are other members who have also not been refunded. 2023 Trustpilot, Inc. All rights reserved. there are no fitness classes like totally shredded in the evening. Your experience matters. Suggested companies are based on peoples browsing tendencies. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. We also ensure all reviews are published without moderation. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. It goes against our guidelines to offer incentives for reviews. Staff beyond rude ! There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Lots of equipment to use and is open to everyone. We use dedicated people and clever technology to safeguard our platform. Correction: non-existent customer service. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Most of the equipment is very old and remains unfixed for long periods of time. Join the 248 people who've already contributed. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. The main reason that I joined is for the Les Mills Combat class. This suggests to me that they know they are not up to date. Suggested companies are based on peoples browsing tendencies. I bought a membership 4 years ago. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. I am very disappointed that you have emailed me as a new member. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. No warning, no contact via letter or email. | Read 101-120 Reviews out of 262 We use dedicated people and clever technology to safeguard our platform. Totally disgusted with the service offered with no thought or effort of building a customer relationship. All of the members that I have encountered at the gym were very supportive and helpful.
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